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ANSA FAMILY SERVICES

Ensuring the wellbeing & harmony of families during times of transition.

Qualified Family Dispute Resolution Practitioners

Family Dispute Resolution is a voluntary and structured process that supports families to resolve disputes in a respectful and practical way. With the guidance of an independent and impartial practitioner, participants are supported to talk through their concerns, consider different options, and work towards agreements that are workable and appropriate for their situation.

FDR is commonly used to help families make decisions around parenting arrangements, financial matters, and other issues following separation. It provides a more cooperative and less adversarial alternative to court, helping to reduce conflict and encourage constructive communication.

At ANSA Family Services, our focus is on supporting families to reach fair, sustainable outcomes, with particular attention to the best interests of children. We provide professional, child-focused FDR services that meet Australian family law requirements while remaining respectful, supportive, and practical.

Detailed Supervision

Court-mandated supervision provides clear and structured support to ensure court orders are followed while maintaining a calm and respectful environment. We offer professional oversight that supports safe, child-focused time, with clear reporting provided where required to help families meet their obligations and support the child’s wellbeing.

Mediation (Family Dispute Resolution)

Family Dispute Resolution provides a neutral and supportive space for families to work through issues following separation. Guided by an independent practitioner, discussions focus on reducing conflict, improving communication, and helping families reach practical, workable agreements without the need for court wherever possible.

Financial & Parenting Solutions

Financial and parenting planning sessions support families to work through practical arrangements in a structured and supportive setting. Facilitated by a Family Dispute Resolution Practitioner, these sessions focus on creating clear, realistic plans that support stability, cooperation, and long-term wellbeing.

Cooperation & Future Planning

Cooperation and future planning focus on helping families move forward with clearer communication and shared expectations. Through guided discussion, we support families to develop flexible, practical arrangements that can adapt over time, reducing ongoing conflict and supporting positive outcomes for everyone involved.

Court-mandated supervision provides clear and structured support to ensure court orders are followed in a respectful and professional manner. We work carefully within court requirements while creating a calm and supportive environment that considers the needs of everyone involved, particularly children.

Our approach balances accountability with fairness, helping families meet their obligations while being supported through what can be a challenging and emotional time.

Alongside supervision, our mediation, financial, and parenting planning services offer a neutral and supportive space for open and constructive conversations. We assist families to work through issues calmly, improve communication, and develop practical, workable agreements that support stability, cooperation, and long-term wellbeing.

“There is no such thing as a perfect parent, so just be a real one.”

What To Expect with Supervision

Separation and divorce can be an emotionally challenging time for families, which is why having the right support in place matters. Supervision plays an important role in ensuring everyone feels heard, respected, and supported while maintaining a safe and structured environment.

Our approach to supervision is balanced, fair, and always guided by the best interests of the child. We focus on creating calm, positive experiences that allow children and parents to maintain meaningful connections during a period of change. At ANSA Family Services, we provide compassionate and professional supervision, supporting families to navigate this transition with care, respect, and understanding.

Safe & Supported Visits

Supported visits give children the chance to spend time with each parent in a safe, calm, and supportive setting. These visits are designed to help children feel comfortable and reassured during what can be a big period of change. Our focus is always on creating positive experiences that support each child’s emotional wellbeing and help families move forward with confidence.

Detailed Reporting

We provide clear, thoughtful reports that capture what happens during visits in a fair and respectful way. These reports focus on interactions, communication, and overall engagement, offering an accurate record when documentation is required. Our approach is professional, neutral, and always mindful of the child’s experience.

Location Supervision

Choosing the right location can make a big difference. We work within court requirements while also considering what will feel most comfortable and appropriate for the child. Visits can take place in a range of settings, including homes, community spaces, or other agreed locations, with the goal of creating a relaxed environment that supports positive connection.

Complete Transparency

Safety, trust, and openness are at the heart of what we do. Our supervisors follow clear guidelines to ensure visits are conducted respectfully and consistently, with the child’s best interests always in mind. We prioritise clear communication and careful observation, so families and professionals can feel confident in the process and outcomes.

What To Expect with Mediation

Mediation is a structured and voluntary process that helps individuals resolve disputes in a constructive and respectful manner. With the guidance of a neutral mediator, parties can openly discuss their concerns, explore options, and work toward a mutually agreeable solution. Mediation is often used in family matters, such as parenting arrangements and financial settlements, offering a less adversarial alternative to court proceedings. This process encourages cooperation, reduces conflict, and prioritizes the well-being of everyone involved, especially children. At ANSA Family Services, we provide professional mediation services to support families in finding fair and sustainable resolutions.

1. Getting Started

We’ll start by meeting with you and explaining how the process works and what you can expect. Together, we’ll set some simple ground rules so the conversation feels safe, fair, and respectful for everyone involved.

2. Sharing Perspectives

Everyone has the chance to speak openly and without interruption. We listen carefully and without judgement, creating space for each person to share their perspective so we can move forward in a constructive way.

3. Identifying Key Concerns

We’ll help identify the key concerns and areas that need attention. This step allows us to understand the bigger picture and focus on the topics that matter most and are practical to work through.

4. Building Understanding

Through guided conversation, we’ll explore what’s really important to each person. We’ll ask thoughtful questions to better understand needs, concerns, and priorities, helping build clarity and mutual understanding.

5. Exploring Options Together

Together, we’ll look at possible ways forward and talk through different options. The focus is on finding practical, balanced solutions that feel fair and workable, rather than forcing compromises that don’t last.

6. Agreements & Next Steps

If an agreement is reached, we’ll clearly document it so everyone understands what’s been decided. If an agreement isn’t possible, you’ll still leave with a clearer understanding of your options and what steps are available moving forward.

We understand that reaching out can feel difficult.

We encourage you to get in touch as the first step, and we’ll contact you respectfully at a time that suits you.




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    ANSA Family Services
    2 Grigg Close,
    Ellis Lane, NSW 2570
    T: 0459 518 889
    E: [email protected]